Return & Exchange Policy
We want you to be happy with your purchase! Please read our policy carefully to understand your options for returns, exchanges, and refunds.
Physical Products
Eligibility for Returns:
You may request a return or exchange within 14 days of receiving your order.
Items must be unused, unwashed, and in their original packaging.
Non-returnable items include: sale items, opened or used products, and any custom-made or preorder items (unless defective or damaged in transit).
How to Request a Return or Exchange:
Contact our support team at support@enviroculture.org with your order number and reason for return.
We will review your request and provide instructions, including the return shipping address.
Once we receive and inspect your return, we will process your refund, exchange, or store credit within 7–10 business days.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
Refunds & Exchanges:
Refunds will be issued to the original payment method.
Exchanges can be made for the same item or a comparable item.
Store credit is also available upon request.
Digital Products / Online Memberships (e.g., Enviroculture Academy Access):
All digital products are non-refundable once access has been granted, due to the instant delivery and nature of online content.
If you experience technical issues accessing your digital product, contact support for assistance.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos or documentation. We will provide a replacement or full refund at no additional cost.
Notes for Preorder Items:
Preorder and made-to-order items cannot be returned or exchanged unless defective or damaged during shipping.
Updates on your order’s production and shipping status will be provided to ensure you are informed.
We want you to be happy with your purchase! Please read our policy carefully to understand your options for returns, exchanges, and refunds.
Physical Products
Eligibility for Returns:
You may request a return or exchange within 14 days of receiving your order.
Items must be unused, unwashed, and in their original packaging.
Non-returnable items include: sale items, opened or used products, and any custom-made or preorder items (unless defective or damaged in transit).
How to Request a Return or Exchange:
Contact our support team at [insert support email] with your order number and reason for return.
We will review your request and provide instructions, including the return shipping address.
Once we receive and inspect your return, we will process your refund, exchange, or store credit within 7–10 business days.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
Refunds & Exchanges:
Refunds will be issued to the original payment method.
Exchanges can be made for the same item or a comparable item.
Store credit is also available upon request.
Digital Products / Online Memberships (e.g., Enviroculture Academy Access):
All digital products are non-refundable once access has been granted, due to the instant delivery and nature of online content.
If you experience technical issues accessing your digital product, contact support for assistance.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos or documentation. We will provide a replacement or full refund at no additional cost.
Notes for Preorder Items:
Preorder and made-to-order items cannot be returned or exchanged unless defective or damaged during shipping.
Updates on your order’s production and shipping status will be provided to ensure you are informed.
Order Edits
Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order at Support@enviroculture.org.
If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. enviro.launchcart.store is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at Support@enviroculture.org.
enviro.launchcart.store reserves the right to change our return policy without notice.
